Shipping policy
Shipping Policy
This Shipping & Delivery Policy is part of our Terms of Use ("Terms") and should be therefore read alongside our main Terms.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
Country |
Standard Shipping Cost |
Shipping Time |
United States（Overseas warehouse available） |
FREE SHIPPING on orders over $50 |
7-15 working days |
Otherwise shipping fee is $1.99 |
||
United Kingdom |
FREE SHIPPING on orders over $50 |
10-18 working days |
Otherwise shipping fee is $6.99 |
||
Australia |
FREE SHIPPING on orders over $50 |
10-18 working days |
Otherwise shipping fee is $6.99 |
||
German |
FREE SHIPPING on orders over $50 |
10-18 working days |
Otherwise shipping fee is $6.99 |
||
Canada |
FREE SHIPPING on orders over $50 |
10-18 working days |
Otherwise shipping fee is $6.99 |
||
Mexico |
FREE SHIPPING on orders over $50 |
10-18 working days |
Otherwise shipping fee is $6.99 |
||
Southeast Asia |
FREE SHIPPING on orders over $50 |
7-10 working days |
Otherwise shipping fee is $2.99 |
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Typically, all orders will be processed to ship within 1- 2 business days. and the average shipping time for domestic orders in the US will be 7-15 business days. the average shipping time for oversea warehouse orders in the US will be 3-7 business days. All tracking information will be sent via email when your order has processed and shipped.
DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to the following countries. The average shipping time is about 10-18 working days. The countries contains ：Romania、Slovakia、Slovenia、Luxembourg、Czech Republic、Bulgaria、Croatia、Estonia、Finland、France、Greece、Iceland、Austria、Belgium、Italy、Netherland、Poland、Portugal、Spain、Sweden、Switzerland、Hungary、United Status、New Zealand，South Korea，Japan、Mexico、Canada、German、Australia、United Kingdom
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
- All orders will be processed to ship within 2 business days.
- Business days are Monday-Friday, excluding scheduled fulfillment center closures.
- You will receive a shipping confirmation via email once your order ships.
- Tracking details may take up to 24 hours to be available.
- Expedited shipping rates will be calculated at the checkout, and will vary based on final destination to provide the lowest currently available shipping rate.
WHAT HAPPENS IF MY ORDER IS DELAYED?
if delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Email: support@mutsweet.com